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Reliable professionals you can count on year after year
There are five things to look for in a home-repair contractor. The Home Pros has them all:
1. Reputation
The Home Pros has an outstanding reputation. Our clients recognize us for customer service, and a prompt resolution with quality workmanship. We are proud that over 50% of our work comes from repeat customers or customer referrals. Our clientele includes residential homeowners, realtors, property management companies, the Canadian Military, municipalities, school boards, and commercial businesses. In many of these areas, we have been identified as the contractor of choice, which means we maintain a customer satisfaction rate of at least 97%. We are standing and participating members of the Better Business Bureau (BBB) and are happy to provide you with a list of references on request.
2. Quality Workmanship
Our workmanship is often superior to that of our competitors and to industry standards. We consistently provide solutions and installations that are not only higher than code standards, but also time-tested, outlasting our warrantees, which are equal to or longer than most in the industry. Our staff follows the rules, codes, and ethics of Wood Energy Technical Training Institute (WETT), an organization that promotes some of the highest standards of workmanship in the industry.
3. Experience
Our experience in the industry ranges between 7 and 36 years. We have 6 fully functional and fully equipped divisions. Matured experience, structure, and strong leadership are key to the quality workmanship we provide. The Home Pros is a stable company with very low employee turnover. Our clients therefore enjoy the comfort of having familiar faces attend to their home repair and improvement needs year after year.
4. Warranty
The Home Pros offers a warranty on work performed ranging from 1 to 20 years, which comes with the confidence that we will be there to honor it. A warranty is only meaningful if the company that stands behind it is solid. The Home Pros' is building towards its third generation as a family-operated business. As leaders and supporters in the local communities, The Home Pros has fathers and sons, husbands and wives all working together. We are a tight family of professional and experienced workers, living in your area, with children that go to your local schools, and families that support your local communities. We are here to stay, for today and tomorrow.
5. Licensing & Insurance
For your peace of mind, The Home Pros is licensed and has WorkSafeBC insurance coverage. Never choose a contractor without first asking for proof of proper licensing and insurance. The Home Pros license number is provided below. We carry at least $5 million in liability insurance on every job we do. We've never had a claim, but it is good to know it is there.
Lynda Pasacreta writes — a letter from the Better Business Bureau
